RETURN AND REFUND  


In JvJewel our ultimate goal is the satisfaction of our customers. Therefore, we want to ensure that the product you purchased from our online store always corresponds to your expectations.

Please to return any purchase use our original packaging, including a copy of the invoice you received and adds the product you accurate return.

Return defective product

If you want to return any of the items purchased in our online store found defective, do not worry, we will give you a solution as soon as possible and we will contact you. Tell us your personal data and invoice number and the item you want to return and motives. To do this, close windows and use the Contact Us link at the top of this web page.

Whenever present a manufacturing defect as soon as possible we will replace you JvJewel paying shipping costs. JvJewel received the merchandise, the warranty is excluded if the product is damaged by external causes, accidents or strokes. You have more details closing this window and click the Warranty link.

Right of withdrawal

If you are not satisfied with your purchase, you have to return 14 calendar days (including holidays) from the date of delivery of the order. In this case, the shipping costs are for your account. Tell us your personal data and invoice number and the item you want to return. To do this, close all windows and use the Contact us link at the top of this website and we will contact you.

Once we have received the goods and check that is in perfect condition (including the original packaging) and have not used it, we will refund the full amount of your purchase as soon as possible. In case we find that you have not done all the above, JvJewel reserves the right to refuse the return.